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How 4quin Handles Your Personal Data

At 4quin, we treat the personal data you share with us as something we are accountable for — not just something we collect.

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4quin How 4quin Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about how your data is used, want to request a copy of what we hold, or need to ask us to delete something, our privacy team is…

Email Privacy Team Send your data access or deletion request directly to our privacy address. Include your registered account email and the nature of your request so we can locate your records quickly and respond within our five-day window.
Live Chat Support Our chat team is available daily and can log a formal privacy request on your behalf, escalate it to the data protection contact, and give you a reference number to track the status of your query in real time.
In-Account Request Form Log into your 4quin account, head to the Account Settings section, and use the Privacy Request form there. Submissions go directly to our data team and are timestamped so your five-day response window starts immediately.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption, access controls and regular security audits to the data stored in your 4quin account.

Data We Collect

We collect the data you provide at registration — name, email, phone, date of birth — plus transaction logs from UPI, Paytm and PhonePe deposits and withdrawals, and session data like device type and IP address used to access the lobby.

Cookie Usage

We use functional cookies to keep your session active, analytical cookies to understand which lobby sections you visit most, and preference cookies to remember your language and currency settings. You can manage cookie preferences in your browser at any time.

Account Security Measures

Your account password is stored as a salted hash — we cannot read it. Two-step verification is available and we recommend enabling it. Suspicious login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention Period

We retain active account data for as long as your account remains open. After account closure, we keep transaction and identity records for the period required by applicable Indian financial regulations, then delete or anonymise them.

Who Can Access Your Data

Only authorised 4quin staff with a legitimate operational need can access your personal records. We share data with payment processors like UPI, Paytm and PhonePe solely to complete your transactions — never for their own marketing purposes.

How to Request Changes

You can request access to your data, correct inaccuracies, or ask for deletion by contacting our privacy team via email, live chat, or the in-account form. We will confirm receipt and complete verified requests within five business days.

Common Questions About Your Data at 4quin

We have put together the questions our account holders ask most about how their personal data is handled. If something is not covered here, the privacy team is reachable via the channels listed above.

We collect your name, email address, phone number and date of birth at registration. We also log transaction data from your UPI, Paytm or PhonePe activity and session metadata such as device type and the IP address you use to log in.

We share data only with payment processors — UPI, Paytm, PhonePe — to complete your transactions, and with service providers who help us operate the platform under strict confidentiality agreements. We do not sell your personal data to any third party.

After account closure, we retain transaction and identity records for the period Indian financial regulations require, then delete or anonymise them. You can ask us exactly how long your specific records will be held by contacting the privacy team.

Send a data access request via email, live chat, or the in-account Privacy Request form in Account Settings. Include your registered email address so we can locate your records. We aim to fulfil verified requests within five business days.

Yes. Submit a deletion request through any of our contact channels. We will remove or anonymise data that we are not legally required to retain. Records tied to financial transactions may be kept for the mandatory period under Indian law before deletion.

Payment data is processed directly by UPI, Paytm and PhonePe on their secure infrastructure. We receive only a transaction reference and status — we do not store your full bank credentials, UPI PIN or PhonePe account details on our servers.

This policy governs all data you provide to us regardless of where in India you access the platform. Platform availability depends on local law and is available where local law permits — but your data rights under this policy apply throughout.

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