Reference

What this legal page covers

This page sets out how 4quin handles access, account data, cookies and change requests for India.

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4quin What this legal page covers
REQUEST PATHS

Where to send legal requests

For legal requests, start with the contact route inside your account or the form linked in the footer.

Account form Send legal or data requests through the form inside your account. Add the exact change you want, the account name and any proof that helps us find the right record quickly.
Support mailbox If your request needs a longer message, use the mailbox shown in the footer. We keep it for access checks, correction requests and record questions that need a written trail.
Thread follow-up When a request is under check, reply in the same thread so we can keep one record. That helps us track identity checks, context and the final action without confusion.
DATA HANDLING

How we handle records and access

We handle this policy area with narrow access and clear records. Only staff who need to act on support, verification or account changes can see the file, and each request is logged.

Data scope

We keep only the details needed to run your account, settle wallet activity and answer legal requests. That can include contact data, device signals, login history and payment records tied to your wallet.

Cookie control

Cookies help us remember your session, keep forms from resetting and measure errors on pages that matter. You can change browser settings, but some parts of the site may stop working cleanly.

Account safety

We expect you to keep your password private, avoid shared devices when possible and use a lock screen on your phone. If you suspect access from someone else, contact us fast so we can check the sign-in trail.

Retention period

We retain records for as long as needed for account work, fraud checks, dispute handling and legal duties. When a record is no longer needed, we remove or anonymise it under our retention process.

Change requests

If you want a correction, export or deletion request, send it from the account channel with enough context to locate the record. Some requests need extra verification before we act.

Contact routing

For any legal question, use the same support route linked in the site footer or inside your account. We direct the request to the team that handles records, access and policy changes.

Common questions on legal use

The questions below explain how access, records, cookies and change requests work on 4quin for India. Each answer stays tied to local law so you can see what applies before you send a request or open an account path. If your area blocks a feature, the answer will point you back to the permitted route instead of leaving you guessing. Use the same contact route for anything that needs a record check or a written reply.

Yes, where local law permits and the account path is available in your region. If a feature is not allowed for you, it will stay hidden rather than show an option you should not use.

We keep account details, login history, device signals, wallet records and support messages needed to run the service and handle checks. We do not keep more than we need for those purposes.

Yes. Send the request from your account channel with the detail you want changed or exported. We may ask for a fresh check so the right record is updated, not the wrong one.

Cookies keep you signed in, remember language choices and help pages load with the right session state. If you block them, some forms or account steps may not hold their place between screens.

Only the small set of staff who need it for support, verification, fraud checks or record handling. Access is logged, and we limit it to the task at hand.

We keep them for the period needed to run the account, settle disputes, meet legal duties and complete audits. After that, we remove or anonymise what no longer has a purpose.

Use the contact route in your account or the footer form, and include the account name plus the issue in clear words. That helps us route it to the right team faster.

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